مئات الشكاوى ضد شركة القطارات النمساوية

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المصدر: موقع كوريير النمساوي

تشهد شركة القطارات النمساوية (ÖBB) ارتفاعًا في شكاوى العملاء هذا العام مقارنة بعام 2019.

وقد أبلغت وكالة حقوق الركاب (apf) عن 839 قضية معلقة تم فتحها بالفعل هذا العام، مقارنة بالسنة القياسية السابقة البالغة 704.

ويرجع ذلك جزئيًا إلى حقيقة أن شركة ÖBB غالبًا لم ترد على الشكاوى في غضون أربعة أسابيع، وفقًا لرئيسة APF ماريا تيريزيا روهسلر.

وأكدت شركة ÖBB تراكم الاستفسارات، لكنها ذكرت أن مستوى خدماتها قد تحسن. كما تعزي الشركة ارتفاع عدد الشكاوى هذا إلى زيادة عدد المسافرين في أوائل الصيف بسبب ازدهار ‏حركة القطارات.

و قد صرحت نفس الشركة بأنه في الوقت الحالي يتم الرد على رسائل البريد الإلكتروني بسرعة أكبر حيث يتم الرد على العديد منها في غضون يومين ويتم الرد على 100٪ من الشكاوى في غضون سبعة أيام

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